Shipping and Returns Policy

• Return Window: Returns are accepted within 14 days of receiving your item.
• Eligibility: To be eligible for a return, your item must be in the original condition that you received it.

Return Process

1. Contact Us: To initiate a return, contact us using the contact form
2. Return Authorization: We will respond within 3 business days with return instructions and the return shipping address.
3. Prepare Your Package: Securely repack the item in its original packaging. Include all original materials to prevent damage during shipping.
4. Ship the Item: You are responsible for the return shipping costs. We recommend using a trackable shipping service.
5. Notify Us: Once you’ve shipped the item, please provide us with the tracking number.

Customer Requirements

• Condition of Item: The item must be returned in its original condition. If the item is not returned in its original condition, you are responsible for any loss in value.
• Timeframe: The return shipment must be postmarked within 14 days of the original delivery date.
• Reason for Return: Please provide a brief explanation for the return to help us improve our products and services.

Refund Process

1. Inspection: Once we receive your returned item, we will inspect it within 3 business days to ensure it meets the return conditions.
2. Approval Notification: We will notify you via email about the approval or rejection of your refund.
3. Refund Issuance:
   • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
   • Partial Refunds: If the item is returned damaged or not in its original condition, we may deduct a percentage from your refund to cover the loss in value.

Damaged or Defective Items

• Immediate Action: If your item arrives damaged or defective, please contact us within 14 days of delivery.
• Documentation: Provide photos of the damage or defect along with your order number.
• Return: Return the item to us at our cost if we request you to do so. In some cases, we might skip this step.
• Resolution Options: We will offer you the choice of a full refund or a replacement at no additional cost, including shipping.

Please note

• We don’t do exchanges